Warranty, Return, Exchanges and Shipping Policies


CHEVIGNON WARRANTY, RETURN, EXCHANGE AND SHIPPING POLICIES 

 

  1. APPLICABILITY 

The WARRANTY - RETURN & EXCHANGES – SHIPPING policies (“policies”) apply to your shopping, orders, and purchases made at:   

 

  1. Chevignon Online Store chevignon.us (“Online Store”).  

  1. Chevignon brick and mortar retail stores (each a “Retail Store”).  

  1. Chevignon brick and mortar outlet stores (each a “Outlet Store”).  

Outlet Store, Retail Store and Digital Store are collectively referred to in these Terms of Sale as “CHEVIGNON Stores”. These Terms of Sale create a legally binding agreement between you and The Goose Brand Houston LLC or New Indigo LLC (which we may refer to as “CHEVIGNON,” “we,” “us,” or “our”) with its headquarters and principal place of business at 1525 N Park Drive Suite 104, Florida, 33326 - USA. CHEVIGNON may revise these policies at any time. The current policies will be posted at chevignon.us. The policies posted at the time you purchase products at a CHEVIGNON Store will govern that purchase. 

 

Each channel has its own post-sale service process. Warranty, exchange, and return requests must be managed exclusively through the same channel where the purchase was made. 

 

  1. WARRANTY POLICY 

CHEVIGNON warrants all apparel to be free of defects in materials or workmanship for a period of one (1) year exclusively for jeans and leather jackets, and six (6) months for the rest of the products, each period starting from the original date of purchase from an authorized Chevignon Store.  

 

This warranty covers manufacturing defects only and does not include damage caused by misuse, accident, negligence, normal wear and tear, alteration, or natural fading due to time or exposure.  

 

If a defect is verified by our technical team, CHEVIGNON will, at its discretion, repair or replace the product with an equivalent model. Refunds will be issued only when repair or replacement is not possible. 

 

CHEVIGNON is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. 

 

  1. The Warranty Policy is subject to the following limitations: 

 

  1. All warranty claims must be accompanied by the original purchase receipt from an authorized Chevignon Store. 

  1. All warranty claims returned must have prior return authorization. 

  1. Repaired or replaced products are covered for the remainder of the original warranty. 

 

  1. How to submit a warranty claim:  

 

  1. Online Purchases: Submit a claim through our Customer Service form at support@chevignon.us including pictures of the item, proof of the purchase, description of the issue, and your contact information.  

  1. Retail Store Purchases: Bring the product and proof of the purchase directly to the store where it was purchased.  

  1. Outlet Store Purchases: Warranty claims must be submitted exclusively at the Outlet Store where the purchase was made.  

CHEVIGNON is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments. Customers are responsible for all costs incurred on shipping warranty item(s) to CHEVIGNON. CHEVIGNON covers shipping cost on replacement or repaired item(s) shipping back to the customer. Ship to: Warranty Department: 5220 NW 72nd Ave #3 Miami, Florida 33166 

 

  1. EXCHANGE POLICY 

Products may be exchanged within 30 days of purchase if unused, unwashed, in original condition, and with all tags attached, except: 

 

  1. Certain Items stated in the CHEVIGNON Store (e.g., marked as “Final Sale” – “Clearance”).  

  1. Gift cards. 

  1. Items noted as nonreturnable.  

  1. Products that have specific written guarantees and/or warranties—please check the label, hang tag, or warranty card for details and return information. 

  1. Products that have been hemmed or altered are not eligible for exchange. 

 

  1. How to submit an exchange claim:  

 

  1. Online Purchases: Submit a claim through our Customer Service form at support@chevignon.us.  

  1. Retail Store Purchases: Exchanges can be made in-store only, at the same location or another full-price CHEVIGNON store, with proof of purchase. 

  1. Outlet Store Purchases: Exchange claims must be submitted exclusively at the Outlet Store where the purchase was made.  

 

Price differences between items will be charged or refunded accordingly. 

  1. RETURN POLICY 

Products may be returned within 30 days of purchase if unused, unwashed, in original condition, and with all tags attached, except: 

 

  1. Certain Items stated in the CHEVIGNON Store (e.g., marked as “Final Sale” – “Clearance”).  

  1. Gift cards. 

  1. Items noted as nonreturnable.  

  1. Products that have specific written guarantees and/or warranties—please check the label, hang tag, or warranty card for details and return information. 

  1. Products that have been hemmed or altered are not eligible for exchange. 

 

  1. How to submit a return claim:  

 

  1. Online Purchases: Submit a claim through our Customer Service form at support@chevignon.us or through our online portal choosing Happy Returns option or Return by mail, you can indicate your order number and email address, then you can indicate which items you’d like to return and print your shipping label to send your items back. If your order qualified for free returns, you can use these two options to mail your items back at no additional cost. If your order did not qualify for free returns, you can still get a label to mail your items back. A $15 fee will be deducted from your refund to cover shipping costs.  

  1. Retail Store Purchases: Returns can be made in-store only, at the same location or another full-price CHEVIGNON store, with proof of purchase. 

  1. Outlet Store Purchases: Returns claims must be submitted exclusively at the Outlet Store where the purchase was made.  

 

  1. Cancelling orders before shipment – Online Store:  On the Online Store you may cancel any order free of charge and without giving us any reason within ten (10) minutes from the time the order was placed. Please note that we begin processing orders placed at our Online Store almost immediately. 

 

Orders that are "Pending" or "On Hold" cannot be cancelled. If you do not cancel an order within the ten (10) minute window, the product(s) will be delivered to you and may be returned in accordance with the return procedure set out below.  

 

  1. Refund information: Refunds will be issued to the original form of payment. This applies to all CHEVIGNON Store returns. If the items were shipped to you, please note that shipping is not refundable. Store credit will be issued instead in the following cases: 

 

  • Returns of exchanged items. 

  • Returns of purchases made with a gift card. 

  • Returns made after 30 days with a sales receipt. 

  • Returns made with a gift receipt. 

 

  1. Amount of refund: The refund value of returned merchandise is based on the original form and amount of payment. Refunds will be issued to the original method of payment, except in the following cases, where a store credit will be issued instead: 

 

  • Returns of previously exchanged merchandise. 

  • Returns of purchases made with a gift card. 

  • Returns made more than 30 days after the original purchase with the sales receipt. 

  • Returns made with a gift receipt. 

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days from the date of purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item is permitted. 

 

All applicable promotions, discounts, offers, and free or discounted items granted as part of a qualifying purchase will be prorated and applied to your subsequent refund amount. If complimentary merchandise received as part of a qualifying purchase is not included in a return that causes the original transaction to fall below the qualifying threshold, and the return amount is insufficient to cover the value of the complimentary merchandise, only a store credit will be issued for the value of the returned item(s). 

 

Items marked as “Last Units” or “Final Sale” are not eligible for refund. 

 

We cannot process a return without proof of purchase. Please note that your bank or credit card institution may take up to two weeks to post the credit after we process the refund. Purchases made with store credit cannot be refunded to any other form of payment. 

 

Gift cards are non-transferable, non-refundable, and not redeemable for cash. Lost or stolen gift cards cannot be replaced. 

 

  1. Extended holiday return policy: Our return policy is extended from 30 days to 45 days for all orders placed between November 1 and December 24.  

 

  1. SHIPPING POLICY 

All orders are subject to credit approval, merchandise availability, and shipping conditions. Once you place an order, you have up to 10 minutes to cancel or change it, excluding Same-Day Delivery orders. You’ll receive an email when your order has shipped. Same-Day Delivery orders may be cancelled due to circumstances beyond CHEVIGNON's control. 

 

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone. 

 

  1. Missing packages: Be sure to check around your house and mailbox, or ask your neighbors if they received it for you. There's also a chance it was marked ‘Delivered’ before it was dropped off. If your package still hasn’t turned up 72 hours after you received a delivery confirmation email, contact customer service.  

 

  1. Shipping rates and delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. 

Order Amount 

UPS Ground 
(3–7 business days) 

FedEx 

(1-2 business days) 

$1–$ 

*Free 

$15 

$250.00+ 

*Free 

*Free 

*Free shipping on orders of $1 or more. 

 

Overnight delivery is only available for orders with delivery addresses within the continental United States. 

 

  1. EVENTS OUTSIDE OUR CONTROL 

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation supply chain shortages, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.  

 

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms: (1) We will provide notice to you as soon as reasonably possible; and (2) our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended during the time needed for resolution of the Event Outside Our Control.  

 

Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.  You may cancel the order if an Event Outside Our Control takes place and you no longer wish us to provide the products.