Orders

How can I report an issue with an order?

To report an issue with your order, please email us at support@chevignon.us with the following information: 

  • Name 
  • Phone Number 
  • Email 
  • Order # 
  • Issue description

Can I change or cancel my order?

If you see an error in your shipping address or want to modify/cancel your order, please email us at support@chevignon.us as soon as possible and we'll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we'll be able to stop your package from being sent out in time to change the address or cancel.

Returns

What is Chevignon’s return policy?

Any purchase made from Chevignon stores can be returned or exchanged within 30 days (some exceptions may apply) with proof of purchase. Items must be unworn, unaltered and in new condition with all tags attached. Jeans that have been hemmed or altered are not eligible for return or exchange. Items marked“Final Sale”are not eligible for returns. The refund value of the merchandise returned is based on the original form and amount of payment. Please follow the instructions on thereturn portalto proceed with a return. Chevignon only provides prepaid return labels for the contiguous United States. 

How do I request a return?

Visit returns.chevignon.us to begin your return/exchange. Enter your customer order number and email address to start.

Shipping

When will my order ship?

Orders will be fulfilled on a first in, first out basis. We ship orders Monday through Friday 12 pm EST. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. For more details on shipping timelines, please see ourshipping page. If you need an item urgently, we recommend contacting us via email atsupport@chevignon.us.

Where is my tracking number?

After your order ships, we will send you an email with your tracking number(s). Please note, after we send shipping confirmation, your tracking number may not have any information attached for up to 48 hours after leaving our warehouse. 

Your order may arrive in multiple shipments due to different dispatch warehouses. If the shipment is generated from the USA warehouse, the carrier is UPS Ground. If the shipment is generated from Colombia, the carrier is DHL. You can enter your tracking number here: UPS  / DHL

What are the delivery times for different cities?

Standard delivery times can vary from 3 to 8 days, depending on the destination state.

What is your shipping policy?

SHIPPING INFORMATION

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. Tracking information will be sent once your order has been processed and shipped. 

All orders are processed within 2-3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone. DOMESTIC SHIPMENTS

 DOMESTIC SHIPMENTS 

Shipping Method  

Shipping Cost  

Estimated Delivery Time 

Standard  

$10  

 

3-7 business days 

 

Expedited

$25 flat fee   

 

2-3 business days 

 

 INTERNATIONAL SHIPMENTS 

At this time, we do not offer international shipping. We currently only ship within the United States. We hope to expand our shipping options in the future—stay tuned!

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