Returns and Exchanges

In-store purchases may be returned or exchanged within 30 days with proof of purchase. Items must be unworn, unaltered, in new condition, and have all original tags attached. Hemmed or altered jeans and items marked "Final Sale" are not eligible for return or exchange. Refunds are issued to the original form of payment.

• Items purchased at The Galleria Store cannot be returned or exchanged at The Houston Premium Outlets Store.
  
• Items purchased at The Houston Premium Outlets Store cannot be returned or exchanged at The Galleria Store.
  ㅤ

Any purchase made from Chevignon online store www.chevignon.us can be returned or exchanged within 30 days (some exceptions may apply) with proof of purchase. Items must be unworn, unaltered and in new condition with all tags attached. Jeans that have been hemmed or altered are not eligible for return or exchange. Items marked “Final Sale” are not eligible for returns.

The refund value of the merchandise returned is based on the original form and amount of payment. Please follow the instructions on the return portal to proceed with a return. Chevignon only provides prepaid return labels for the contiguous United States.

Online purchases can also be returned at any of our physical stores. Find your nearest location here.

For online purchases only:
To initiate a return, please click the button below to access our return portal. You will answer a few short questions and receive a printable, prepaid return label. We will issue your refund once we have received and inspected the returned items.

For online purchases only:
Exchange requests are for the same item in a different size only.
To initiate an exchange, please click the button below to access our return portal. You will answer a few short questions, select the item you would like to receive in exchange, and receive a printable, prepaid return label. Once we receive the package and the returned items are inspected, we will ship your new order.

Refunds will be issued to the original method of payment, or store credit. We cannot process a return if no purchasing information is available.
Please note: shipping costs are not refundable on returns or exchanges.  

Once we receive your return, your refund will be issued within 5 to 10 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund. 

We cannot refund a purchase made with store credit to another method of payment. Gift cards are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen gift cards.

In the event of a partial refund when the customer has paid using multiple payment methods, the platform automatically prioritizes the payment methods with the lowest amounts, in order to fully cover at least one of them. Chevignon does not choose which specific payment method receives the refund; this is handled directly by the platform and is outside of our control.
ㅤ

Gift returns will be refunded either as store credit or to the original purchaser’s payment method. We cannot process a return if we don't have the purchasing information.
ㅤ

Chevignon provides prepaid return labels exclusively for the contiguous United States. We cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc. 

All return shipments should be directed to our distribution center:  

Chevignon US
5220 Northwest 72nd Avenue
Warehouse #3
Miami, Florida 33166
United States
ㅤ