What is Chevignon’s return policy?

Any purchase made from Chevignon stores can be returned or exchanged within 30 days (some exceptions may apply) with proof of purchase. Items must be unworn, unaltered and in new condition with all tags attached. Jeans that have been hemmed or altered are not eligible for return or exchange. Items marked“Final Sale”are not eligible for returns. The refund value of the merchandise returned is based on the original form and amount of payment. Please follow the instructions on thereturn portalto proceed with a return. Chevignon only provides prepaid return labels for the contiguous United States. 

Start a return

To initiate a return or exchange, please click our return portal below. You will answer a few short questions to receive a printable return label. We will issue you a refund once we’ve received your package and inspect the returned items.

START RETURN

Start an exchange

To initiate an exchange for a different size only, please click our return portal below. Please follow the steps to receive a printable label and select the item you would like to exchange. Once we receive the package, we will ship out your new order.

START EXCHANGE

Refunds

Refunds will be issued to the original method of payment, or store credit. We cannot process a return if no purchasing information is available. Please note: Shipping costs are not refundable on returns.  

Once we receive your return, your refund will be issued within 5 to 10 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund. 

We cannot refund a purchase made with store credit to another method of payment. Gift cards are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen gift cards.

Gift Refunds 

Gift returns will be refunded either as store credit, or as a refund to the original purchaser’s payment method. We cannot process a return if no purchasing information is available.

Return Shipments

Chevignon provides prepaid return labels exclusively for the contiguous United States. We cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc. 

All return shipments should be directed to our distribution center:  

Chevignon US Warehouse 5220 Northwest 72nd Avenue, Warehouse #3, Miami Florida 33166, United States

INFORMACIÓN DE ENVÍO

Todas las entregas están pendientes de aprobación de crédito, disponibilidad de mercancía, entrega y condiciones climáticas. La información de seguimiento se enviará una vez que su pedido haya sido procesado y enviado.  

Todos los pedidos se procesan dentro de 2 a 3 días hábiles posteriores a la recepción. Los pedidos no se procesan ni envían desde el viernes a las 12 p. m. EST hasta el domingo ni los días festivos. Si estamos experimentando un gran volumen de pedidos, los envíos pueden retrasarse unos días. Si su envío experimenta un retraso significativo, nos comunicaremos con usted por correo electrónico o por teléfono. 

 

ENVÍOS NACIONALES  

Método de envío  

Costo de envío   

Tiempo de entrega estimado 

Estándar  

$9 para pedidos inferiores a $150 

3-7 días hábiles  

acelerado

tarifa fija de $15 

2-3 días hábiles  

 

 

ENVÍOS INTERNACIONALES
 Los costos de envío internacional varían según el país de destino y el peso de su pedido. Todas las opciones y costos de envío se mostrarán al finalizar la compra después de ingresar su dirección de envío.  

Tenga en cuenta que no ofrecemos devoluciones gratuitas para pedidos internacionales. Los clientes son responsables de cubrir el costo de cualquier artículo devuelto.